Museum of Science
  • 14-Sep-2021 to Until Filled (EST)
  • EiE Business Operations & Sales - 660
  • Boston, MA, USA
  • Hourly
  • Regular, Full Time

Customer Success Specialist

Museum of Science, Boston

www.mos.org


Innovation and creativity come from the unique perspectives of a diverse staff. We value your perspective.


SUMMARY STATEMENT:

The Customer Success Specialist provides superior customer service to external customers nation- and world-wide, as well as to internal customers across EiE. Reporting to the Manager, Customer Success, this role works collaboratively and independently to execute on defined processes and operations to ensure customer satisfaction. The role understands all aspects of the operations related to the sales process, customer experience, and the EiE store. This position has daily interactions with customers and fulfillment vendors, as well as colleagues across the division and Museum.


RESPONSIBILITIES:

  • Supports in vendor registration processes 5-10 times per month
  • Enter 15-20 price quotes per week
  • Enter 15-20 orders per week
  • Trouble shoots and responds to active customer queries approximately 5-10 times per week
  • Answer approximately 20-30 phones calls per day
  • Responds to approximately 30-35 emails per day


WORK SCHEDULE:

This position is full-time, 40 hours/week, Monday-Friday


REPORTS TO:

Director, Operations and Professional Development


MINIMUM QUALIFICATIONS:

  • Bachelor's of Science or Arts degree
  • 1 year or more of customer service or business administration experience.
  • Demonstrated ability to balance competing priorities so as to deliver results according to deadline in a high throughput environment
  • Demonstrated track record in excellent customer service
  • Experience working with Excel, Word, Outlook, CRM tools and the ability to reconcile data on spreadsheets
  • Experience troubleshooting customer issues in a calm, timely manner
  • Proven ability to analyze data in order to effectively support the sales team
  • Demonstrated ability to communicate effectively in a team environment


STARTING SALARY:

Non-Exempt (Hourly). $18.81 - 20.81 / hour


BENEFITS:

Benefits for full-time, non-exempt (hourly) staff include: free parking, T accessibility, 15 vacation days, 12 holidays, 10 sick days, medical, dental, and vision insurance, short- and long-term disability, life insurance, retirement and savings plan, health care/dependent care flex spending plan, a Museum membership, employee discounts, employee referral program, tuition assistance, professional development, direct deposit, free admission, free Duck Tours, discounted movie passes, and much more!

VACCINATION POLICY:

Staff, interns, and volunteers will be required to show proof that they are fully vaccinated against COVID-19 as a condition of employment. The Museum will consider an exemption from the vaccine requirement if they are unable to get vaccinated due to a qualifying medical disability or a sincerely held religious objection. The Museum is not required to provide an accommodation or exemption from the vaccine requirement if doing so would pose a direct threat to others in the workplace or would create an undue hardship for the Museum.


The Museum of Science is fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by federal, state or local law. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity.


No phone inquiries, please. Qualified applicants will be contacted within two to four weeks of initial application.

Museum of Science
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