Museum of Science
  • 29-Jun-2018 to 28-Aug-2018 (EST)
  • IIT- Infrastructure - 960
  • Boston, MA, USA
  • Regular, Full Time

Service Desk Technology Analyst

Museum of Science, Boston

Innovation and creativity come from the unique perspectives of a diverse staff. We value your perspective.


Provide "hands-on" user support for day-to-day administration, maintenance, and support of personal productivity systems used internally within the museum. Resolve hardware/software conflicts as well as basic network troubleshooting. Handle user support questions regarding various software programs. Provide maintenance and support of the technology infrastructure and development and occasionally develop new solutions through project work.


  • 20+ work orders per week
  • Manage and support 800+ devices and 500+ employees and volunteers throughout the Museum



This position is full-time, 40hrs/wk, Sunday- Thursday from 9:00am-5:00pm


Manager, System Support Services


  • Post high school course work, technical degree, associate's degree, business or vocational certificate.
  • 1 or more years of experience in information system or technology or other related field.
  • Be a Windows certified technician (MCITP: Enterprise Support Technician) or hold A+ certification
  • Basic domain network administration ability with Microsoft Active Directory and other domain network applications
  • Experience using and maintaining endpoint management and remote troubleshooting tools.
  • Comprehensive knowledge of Microsoft Windows 7/10 and Apple operating systems (OS X), hardware and general computer operation.
  • Demonstrated customer service/support experience.
  • Demonstrated listening and problem solving ability.
  • Ability to work independently as well as part of a team.
  • Familiarity with Microsoft SharePoint, Outlook and Office productivity tools.
  • Experience with work order tracking systems.


Non-Exempt (Hourly).


Benefits for full-time, non-exempt (hourly) staff include: free parking, T accessibility, 15 vacation days, 12 holidays, 5-10 sick days, medical, dental, and vision insurance, short- and long-term disability, life insurance, retirement and savings plan, health care/dependent care flex spending plan, employee discounts, employee referral program, tuition assistance, professional development, direct deposit, free admission, free Duck Tours, discounted movie passes, and much more!

The Museum of Science is fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by federal, state or local law. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity.

No phone inquiries, please. Qualified applicants will be contacted within two to four weeks of initial application.

Museum of Science
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