Museum of Science
  • 22-Sep-2017 to 28-Oct-2017 (EST)
  • Public Safety - 776
  • Boston, MA, USA
  • Regular, Full Time

Public Safety Officer/Shift Leader

Museum of Science, Boston

www.mos.org

 

 


SUMMARY STATEMENT:

The Public Safety Officer/Shift Leader position will take on different responsibilities depending on days and schedule worked.

As a Public Safety Officer, They are responsible for maintaining a safe and secure environment by being alert to potential threats through patrols and electronic surveillance, responding to emergency incidents, disturbances, and requests for assistance in accordance with the Crisis Management Plan and department policies and procedures. Responsible for maintaining smooth operation of garage entry and exit process, providing excellent customer service with garage operational issues and taking immediate and effective action to minimize service disruptions to staff, interns, volunteers, contractors, or guests.

As a Public Safety Shift Leader, They are responsible for maintaining a safe and secure environment by coordinating the activities of Public Safety Officers on the shift including but not limited to: ensuring staff are properly trained to perform daily shift procedures and operational tasks; responding to emergency incidents and performing critical analysis of the circumstances to determine when to involve the Director of Public Safety or Assistant Manager or Public Safety and take preliminary action to safe guard staff, volunteers, interns, guests, and property prior to the arrival of the Director of Public Safety and/or Crisis Management Team designee; monitoring the Skidata garage system and garage capacity report to coordinate efficient garage entry and exit process; and accounting of garage bank and daily revenue.


RESPONSIBILITIES:

  • 1.5 million visitors each year
  • 1.2 million square feet of property
  • 975 car garage capacity on 5 floors
  • 100+ lost children per year
  • 300+ medical incidents per year
  • 200+ incidents including but not limited to: theft, vandalism, criminal behavior
  • 24x7 operation which requires working on weekends, holidays & emergency closings
  • Daily customer contact
  • 24-30 school buses per day
  • Monitoring over 100 alarm points
  • Monitoring over 100 surveillance cameras


WORK SCHEDULE:

This position is full-time, 32.5 hours/week, and this individual will be working the following shifts on the following days:

  • Friday 11:45pm to Saturday 8:00am and Saturday 11:45pm to Sunday 8:00am (Shift Leader position)
  • Monday & Tuesday, 12:00am to 8:00am (Public Safety Officer position)


REPORTS TO:

Director, Public Safety


MINIMUM QUALIFICATIONS:

  • Bachelors of Science or Arts degree preferred
  • Three (3) years or more of security, incident response, and customer service experience
  • Demonstrated leadership skills
  • Demonstrated effective decision making using sound judgement
  • Ability to remain calm in emergency situations
  • Experience training and orienting staff
  • Attention to detail
  • Demonstrated customer service skills
  • Ability to comprehensively operate Windows based computer systems and electronic equipment
  • Ability to remain alert
  • Written and verbal communication skills and thorough comprehension of the English language
  • Ability remain standing for long periods of time


STARTING SALARY:

Non-Exempt (Hourly)


BENEFITS:

Benefits for full-time, non-exempt (hourly) staff include: free parking, T accessibility, 15 vacation days, 12 holidays, 5-10 sick days, medical, dental, and vision insurance, short- and long-term disability, life insurance, retirement and savings plan, health care/dependent care flex spending plan, employee discounts, employee referral program, tuition assistance, professional development, direct deposit, free admission, free Duck Tours, discounted movie passes, and much more!


The Museum of Science is fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by federal, state or local law. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity.


No phone inquiries, please. Qualified applicants will be contacted within two to four weeks of initial application.

Museum of Science
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