Museum of Science
  • 20-Sep-2017 to 27-Oct-2017 (EST)
  • School Visits - 370
  • Boston, MA, USA
  • Regular, Full Time

School & Community Operations Coordinator

Museum of Science, Boston

www.mos.org


Innovation and creativity come from the unique perspectives of a diverse staff. We value your perspective.


SUMMARY STATEMENT:

The School and Community Operations Coordinator is responsible for overall management of online resources for schools and community organizations including, assisting educators in signing up at Teacher Partners, pre visit planning including web resources, post booking customer service including financial and data base management (invoicing, payments) The Coordinator also has primary responsibility for data base fidelity using the Tessitura data base for the Museum. In addition, they communicate with and work closely with multiple departments to better promote and support School and Community Programming including Marketing, MarComm, IIT, and Advancement. The Coordinator also supports the educational team and assist in coordination and travel to multiple school and community activities and events.


RESPONSIBILITIES:

  • Coordinate the financial and customer service experience after booking for 30 community groups/events and over 160k school age guests who annually attend during school visits.
  • Coordinate the allocation of over $300,000 annually of scholarship funding to qualifying groups.
  • Assist in the coordination of 10 - 20 school programs and family nights/events at the Museum and in the community.
  • Coordinate and maintain data base fidelity for over 500 schools and community groups
  • Assist in school and community programs/events up to 1 day per week as required.
  • Assist in online customer service to 5,000 plus Teacher Partner Program participants.


WORK SCHEDULE:

This position is full-time, 40 hrs/wk, including one weekend day.


REPORTS TO:

Farinon Director, Education & Outreach Programs and Manager, Education Programs


MINIMUM QUALIFICATIONS:

  • Post HS course work, technical degree, associate's degree or business certificate.
  • 5 or more years of customer service experience using a CRM system.
  • Demonstrated organizational skills and attention to detail with a demonstrated ability to coordinate and efficiently manage multiple- complex data sets and analysis.
  • Demonstrated oral and written communications skills and a demonstrated ability to work both independently and as part of a high performing team.
  • Have a safe driving record so that the Museum's insurance carrier approves you for driving Museum vehicles. This includes being comfortable driving full sized vans in urban, rural and highway settings.


STARTING SALARY:

Non-Exempt (Hourly). Commensurate with experience.


BENEFITS:

Benefits for full-time, non-exempt (hourly) staff include: free parking, T accessibility, 15 vacation days, 12 holidays, 5-10 sick days, medical, dental, and vision insurance, short- and long-term disability, life insurance, retirement and savings plan, health care/dependent care flex spending plan, employee discounts, employee referral program, tuition assistance, professional development, direct deposit, free admission, free Duck Tours, discounted movie passes, and much more!


The Museum of Science is fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by federal, state or local law. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity.


No phone inquiries, please. Qualified applicants will be contacted within two to four weeks of initial application.

Museum of Science
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