Museum of Science
  • 06-Jul-2021 to 04-Sep-2021 (EST)
  • Science Central - 397
  • Boston, MA, USA
  • Temporary, Full Time

Guest Service Specialist (Summer 2021)

Museum of Science, Boston

www.mos.org


SUMMARY STATEMENT:

The Guest Service Specialist provides consistently excellent customer service to various Museum audiences as a part of the Museum's reservations and information call center team. The Guest Services Specialist functions as a member of the Museum's sales and guest service force -- selling tickets and memberships and proactively making suggestions to guests to match guest interests to Museum offerings and meet sales goals. In addition, the Guest Service Specialist fields inquiries via email and provides information and customer service in person at the Museum's Information Desk.


RESPONSIBILITIES:

  • 100-200 phone calls handled per representative per day
  • 75-150 phone reservations per representative per day
  • 50-100 e-mails processed per representative, per day
  • 3,000+ memberships sold via the call center annually
  • Over 5,000 school transactions processed annually by phone.
  • Additional shifts may be required to accommodate peak periods such as school vacation weeks and holiday weekends..


WORK SCHEDULE:

This position is temporary, full-time, 40 hours/week, Tuesday-Saturday 8:45AM - 5:15PM. The role will begin immediately and last through September 6, 2021.


REPORTS TO:

Director, Visitor & Information Service and Assistant Manager, Science Central


MINIMUM QUALIFICATIONS:

  • Post high school course work, technical degree, associate's degree or business certificate.
  • 2 or more years of sales/customer service experience.
  • Demonstrated customer service and communication skills, including a clear and professional tone on the phone and ability to compose clear and professional responses to written guest inquiries.
  • Ability to match guest interest to Museum offerings and effectively up-sell additional offerings to meet sales goals
  • Demonstrated attention to detail.
  • Ability to juggle many tasks calmly and efficiently in a fast paced setting.
  • Ability to work independently
  • Basic math skills sufficient to collect payment and accurately account for transactions, compare costs of guest purchase options, and track inventory of Museum resources


STARTING SALARY:

Non-Exempt (Hourly). $15.60/hour.


BENEFITS:

Free parking in the Museum garage, T accessibility, paid sick time after working at least 30 hours, free Exhibit Halls admission and Omni/Planetarium shows, free Duck Tours, discounts in the Museum store and cafe, discounted movie passes, retirement & savings plan, and much more!


The Museum of Science is fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by federal, state or local law. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity.


No phone inquiries, please. Qualified applicants will be contacted within two to four weeks of initial application.

Museum of Science
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