Museum of Science
  • 02-Jun-2021 to 01-Aug-2021 (EST)
  • Science Central - 397
  • Boston, MA, USA
  • Regular, Part Time

Guest Service Specialist (Part-Time)

Museum of Science, Boston

www.mos.org



SUMMARY STATEMENT:

The Guest Service Specialist provides consistently excellent customer service to various Museum audiences as a part of the Museum's reservations and information call center team. The Guest Services Specialist functions as a member of the Museum's sales and guest service force – selling tickets and memberships and proactively making suggestions to guests to match guest interests to Museum offerings and meet sales goals. In addition, the Guest Service Specialist fields inquiries via email.


RESPONSIBILITIES:

  • 100-200 phone calls handled per representative per day
  • 75-150 phone reservations per representative per day
  • 50-100 e-mails processed per representative, per day
  • 3,000+ memberships sold via the call center annually
  • Over 5,000 school transactions processed annually by phone.


WORK SCHEDULE:

This position is part-time, 24 hours/week, Monday, Tuesday, Thursday, and Friday 8:45am-3:15pm.


REPORTS TO:

Director, Visitor & Information Services


MINIMUM QUALIFICATIONS:

  • Post high school course work, technical degree, associate's degree or a business certificate.
  • 2 or more years of sales/customer service experience.
  • Demonstrated customer service and communication skills, including a clear and professional tone on the phone.
  • Ability to match guest interest to Museum offerings and effectively up-sell additional offerings to meet sales goals
  • Demonstrated attention to detail.
  • Ability to juggle many tasks calmly and efficiently in a fast-paced setting.
  • Ability to work independently
  • Basic math skills sufficient to collect payment and make accurate change on transactions, compare costs of guest purchase options or keep accurate capacity counts.


STARTING SALARY:

Non-Exempt (Hourly). $15.60/hour


BENEFITS:

Benefits for part-time, non-exempt (hourly) staff include: free parking, T accessibility, up to a total of 48 hours of paid vacation time, accrued, paid sick time, 16 hours of paid, holiday time, medical and vision insurance, retirement and savings plan, health care/dependent care flex spending plan, employee discounts, employee referral program, direct deposit, free admission, free Duck Tours, discounted movie passes, and much more!


The Museum of Science is fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by federal, state or local law. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity.


No phone inquiries, please. Qualified applicants will be contacted within two to four weeks of initial application.

Museum of Science
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