Museum of Science
  • 01-Apr-2021 to 31-May-2021 (EST)
  • Membership - 485
  • Boston, MA, USA
  • Regular, Full Time

Membership Associate

Museum of Science, Boston

www.mos.org


Innovation and creativity come from the unique perspectives of a diverse staff. We value your perspective.


SUMMARY STATEMENT:

The Museum of Science's Membership program is a vital component of the Museum ecosystem generating between $2.5 – 6.3 million in revenue per year and up to 40% of overall Museum attendance. The Membership Associate supports the smooth operation of both the individual and library membership programs including overseeing the fulfillment and delivery of membership cards and library passbooks, executing membership service and renewal mailings, and providing membership support by phone and email.


RESPONSIBILITIES:

  • 35,000 – 50,000 household members, representing between $2.5 MM - $6 million in annual revenue
  • Over 300 library memberships, representing more than $200,000 in annual revenue
  • Oversee fulfillment of membership cards for 35,000 – 50,000 members/year
  • Provide guidance for up to 3 volunteers/week


WORK SCHEDULE:

This position is full-time, 40 hours/week including 2-4 regular weekend days/month. Additional coverage over peak periods including school vacation weeks, the days after Christmas and Thanksgiving and approximately 2-3 evenings per year for member events required.


REPORTS TO:

Director, Membership


MINIMUM QUALIFICATIONS:

  • Post high school course work, technical degree, Associate degree or business certificate.
  • 1 or more years of office work and/or customer service in a museum or similar organization.
  • Demonstrated experience with using computer systems including Microsoft Office
  • Current or previous database or POS experience
  • Demonstrated organizational skills and attention to detail
  • Demonstrated customer service and communication skills


STARTING SALARY:

Non-Exempt (Hourly). $16.45-18.45/hour.


BENEFITS:

Benefits for full-time, non-exempt (hourly) staff include: free parking, T accessibility, 15 vacation days, 12 holidays, 10 sick days, medical, dental, and vision insurance, short- and long-term disability, life insurance, retirement and savings plan, health care/dependent care flex spending plan, employee discounts, employee referral program, tuition assistance, professional development, direct deposit, free admission, free Duck Tours, discounted movie passes, and much more!


The Museum of Science is fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by federal, state or local law. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity.


No phone inquiries, please. Qualified applicants will be contacted within two to four weeks of initial application.

Museum of Science
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