Museum of Science
  • 01-Feb-2021 to 02-Apr-2021 (EST)
  • Visitor Services - 399
  • Boston, MA, USA
  • Regular, Part Time

Visitor Services Operations Representative

Museum of Science, Boston

www.mos.org


Innovation and creativity come from the unique perspectives of a diverse staff. We value your perspective.


SUMMARY STATEMENT:

The Operations Representative is a proactive, energetic team member critical to our commitment to providing guests with a positive and memorable experience at the Museum of Science! The Operations Representative provides welcoming guest service while conducting admission and/or operational duties in several key, high profile areas of the museum including the Exhibit Halls entry, Mugar Omni Theater, 4D Theater, Butterfly Garden, Thrill Ride 360 simulators, school group check-in, and logistics, and special exhibits.


RESPONSIBILITIES:

  • 20,000 - 50,000 guests per week depending on the season.
  • Up to 15,000 guests per day during school vacation week / holiday periods or special exhibitions.
  • 1,000 3,000 school children per day during the school year.
  • Additional shifts may be required to accommodate peak periods such as school vacation weeks and holiday weekends.
  • This position requires dressing in accordance with specified appearance standards/dress code.


WORK SCHEDULE:

This position is part-time, 12.5 hours per week, with the following schedule:

Fridays 4:45pm-9:15pm
Saturdays 8:45am-5:15pm

REPORTS TO:

Director, Visitor & Information Services


MINIMUM QUALIFICATIONS:

  • HS Diploma or equivalent
  • Six (6) months of customer service experience
  • Demonstrated attention to detail.
  • Proven experience juggling many tasks calmly and efficiently in a fast-paced setting.
  • Proven success working independently

STARTING SALARY:

Non-Exempt (Hourly), $15.00/hr


BENEFITS:

Free parking in the Museum garage, T accessibility, free Exhibit Halls admission and Omni/Planetarium shows, free Duck Tours, discounts in the Museum store and cafe, discounted movie passes, retirement & savings plan.


The Museum of Science is fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by federal, state or local law. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity.


No phone inquiries, please. Qualified applicants will be contacted within two to four weeks of initial application.

Museum of Science
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