Museum of Science
  • 04-Sep-2019 to 04-Oct-2019 (EST)
  • Information Desk - 394
  • Boston, MA, USA
  • Regular, Part Time

Welcome Representative

Museum of Science, Boston

www.mos.org


Innovation and creativity come from the unique perspectives of a diverse staff. We value your perspective.


SUMMARY STATEMENT:

The Guest Welcome Representative helps Museum of Science visitors begin their visits smoothly and efficiently, greeting guests upon arrival, assisting visitors as they navigate the ticketing and admission process, supporting guests in taking advantage of self-service ticketing options, and providing visit planning and Museum information.


DIMENSIONS OF ROLE:

  • 1.4 million visitors annually.
  • 20,000 - 50,000 guests per week depending on the season.
  • Up to 15,000 guests per day during school vacation week / holiday periods or special exhibitions.
  • This is a uniformed position.
  • Required availability to work Museum peak periods such as school vacation weeks, weekends and holidays.


WORK SCHEDULE:

This position is part-time, 4 hrs/week, Sundays from 11:00am-3:00pm.


REPORTS TO:

Manager, Science Central & Information Desk


MINIMUM QUALIFICATIONS:

  • HS Diploma or equivalent.
  • 1 or more years of customer service experience.
  • Demonstrated customer service and communication skills.
  • Demonstrated oral communication skills in order to effectively provide customer service, promote museum offerings, and quickly resolve.
  • Proven ability to handle multiple tasks at one time in fast-paced environment.
  • Proven ability to work independently.


STARTING SALARY:

Non-Exempt (Hourly).


BENEFITS:

Free parking in the Museum garage, T accessibility, free Exhibit Halls admission and Omni/Planetarium shows, free Duck Tours, discounts in the Museum store and cafe, discounted movie passes, retirement & savings plan.


The Museum of Science is fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by federal, state or local law. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity.


No phone inquiries, please. Qualified applicants will be contacted within two to four weeks of initial application.

Museum of Science
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