Museum of Science
  • 04-Sep-2019 to 03-Oct-2019 (EST)
  • Membership - 485
  • Boston, MA, USA
  • Regular, Full Time

Membership Communications Officer

Museum of Science, Boston

Innovation and creativity come from the unique perspectives of a diverse staff. We value your perspective.


The Membership Communications Officer is responsible for executing the Museum's membership acquisition, renewal and retention campaigns and communication projects to ensure we continue to grow our engaged membership base and achieve our financial goals. The Museum of Science has over 50,000 members and the membership program contributes over $6 million in revenue per year. One highlight of the membership program is our industry leading automatic renewal program. This role uses marketing project management skills combined with copy writing and a solid understanding of email, digital marketing and direct mail best practices to deliver membership acquisition and retention campaigns that maintain and enhance the Museum of Science's exceptional membership marketing program.


  • 50,000+ members, representing more than $6 million in annual revenue.
  • Develop copy for approximately 500,000 direct marketing acquisition pieces in approximately 10 campaigns (primarily to lapsed members) and close to 1 million emails to members, lapsed members and ticket buyers.
  • Work with external and internal partners to execute a monthly 5-touch mail/email renewal campaign.


This position is full-time, 40 hours/week, Monday-Friday, 9:00am-5:30pm, plus approximately one weekend a month (offset by two weekdays off in that week).

Additional coverage over peak periods including school vacation weeks, the days after Christmas and Thanksgiving and approximately 2-3 evenings per year for member events required


Director, Membership


  • Bachelors of Science or Arts degree.
  • Three (3) or more years of marketing experience.
  • Proven written and verbal communication and interpersonal skills.
  • At least 6 months of experience either executing email campaigns with an email service provider AND/OR marketing project management AND/OR experience using a CRM database.
  • Proven track record working in a fast-paced environment.
  • Demonstrated Microsoft Office skills.


Non-Exempt (Hourly).


Benefits for full-time, non-exempt (hourly) staff include: free parking, T accessibility, 15 vacation days, 12 holidays, 10 sick days, medical, dental, and vision insurance, short- and long-term disability, life insurance, retirement and savings plan, health care/dependent care flex spending plan, employee discounts, employee referral program, tuition assistance, professional development, direct deposit, free admission, free Duck Tours, discounted movie passes, and much more!

The Museum of Science is fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by federal, state or local law. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity.

No phone inquiries, please. Qualified applicants will be contacted within two to four weeks of initial application.

Museum of Science
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