Museum of Science
  • 22-Jul-2019 to 23-Aug-2019 (EST)
  • Visitor Services - 399
  • Boston, MA, USA
  • Temporary, Part Time

Visitor Services Specialist (August 2019-January 2020)

Museum of Science, Boston

www.mos.org


Innovation and creativity come from the unique perspectives of a diverse staff. We value your perspective.


SUMMARY STATEMENT:

Visitor Services staff help guests have the best possible experience at the Museum of Science! The Visitor Services Specialist staffs all basic posts within the department: functioning as a member of the Museum's sales and guest service force -- selling tickets and memberships and proactively making suggestions to guests at point of purchase to match guest interests to Museum offerings and meet sales goals, operating the Coat Room and Omni Theater front-of-house and controlling access to venues including Exhibit Halls, Discovery Center, and Butterfly Garden. In addition, the VSS staff posts require more autonomy, fast paced work, and in some cases, and additional training and certification. These include: conducting school group check-ins, operating the Thrill Ride 360 simulators, and operating the 4-D Theater.


RESPONSIBILITIES:

  • 20,000 - 50,000 guests per week depending on the season.
  • Up to 15,000 guests per day during school vacation week / holiday periods or special exhibitions.
  • Up to 500 transactions per cashier, per day.
  • This is a uniformed position.
  • Additional shifts may be required to accommodate periods such as school vacation weeks and summer hours.

 

AVAILABLE SHIFTS:

These positions are temporary, part-time, lasting from from August 2019 to January 5, 2020, with the following shifts available:

 

   Shift #4 (19.25hrs/week)

Shift #6 (19.25hrs/week)

Shift #10 (32hrs/week)

  • Thursday: 8:45am-5:15pm
  • Friday: 5:15pm-9:15pm
  • Saturday: 9:30am-5:15pm
  • Monday: 11:00am-3:00pm
  • Tuesday: 8:45am-5:15pm
  • Sunday:9:30-5:15pm
  • Monday: 8:45am-5:15pm
  • Tuesday: 8:45am-5:15pm
  • Saturday: 8:45am-5:15pm
  • Sunday: 8:45am-5:15pm

 Employees in good standing can apply for regular, on-going shifts or stay on as a casual, on-call employee after the position ends. 


REPORTS TO:

Director, Visitor Services


MINIMUM QUALIFICATIONS:

  • HS Diploma or equivalent.
  • Two (2) or more years of customer service or sales experience.
  • Demonstrated customer service and communication skills
  • Ability to match guest interest to Museum offerings and effectively up-sell additional offerings to meet sales goals
  • Demonstrated attention to detail.
  • Ability to address guests, ranging from one on one to groups of more than 300 at a time, in a professional manner
  • Ability to juggle many tasks calmly and efficiently in a fast paced setting.
  • Ability to work independently
  • Basic math skills sufficient to collect payment and make accurate change on transactions, compare costs of guest purchase options, or keep accurate capacity counts


STARTING SALARY:

Non-Exempt (Hourly). $13.50/hr, including sales commission opportunities.


BENEFITS:

Free parking in the Museum garage, T accessibility, paid sick time after working at least 30 hours, free Exhibit Halls admission and Omni/Planetarium shows, free Duck Tours, discounts in the Museum store and cafe, discounted movie passes, retirement & savings plan, and much more!


The Museum of Science is fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by federal, state or local law. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity.


No phone inquiries, please. Qualified applicants will be contacted within two to four weeks of initial application.

Museum of Science
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